PRIVACY POLICY

Mustard LLC Privacy Policy
Last updated: [April 1st, 2026]

Mustard LLC (“Mustard,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, interact with us, create an account, use the Mustard platform, submit information through onboarding, or otherwise engage with our services.

1. Scope

This Privacy Policy applies to information collected through:

  • our public-facing website;

  • the Mustard application and related customer portals;

  • onboarding forms, contact forms, demo requests, account creation, and customer communications; and

  • any related services we provide in connection with the Mustard platform.

If you are a customer using Mustard under a separate signed agreement, that agreement may include additional terms about data handling. In the event of a conflict between this Privacy Policy and a signed customer agreement, the signed agreement will control to the extent of that conflict.

2. Information We Collect

We may collect the following categories of information:

A. Information you provide directly

This may include:

  • name;

  • email address;

  • phone number;

  • company name;

  • billing information;

  • account credentials;

  • onboarding information;

  • customer support communications;

  • information submitted through forms, surveys, demo requests, or account setup;

  • dealer, contact, order, rep, workflow, and related business information submitted to or through the Mustard platform.

B. Information collected automatically

When you use our website or platform, we may automatically collect certain technical and usage information, such as:

  • IP address;

  • browser type;

  • device type;

  • operating system;

  • pages viewed;

  • referral source;

  • session activity;

  • approximate location derived from IP address;

  • app, website, and feature usage information;

  • cookies and similar technologies.

C. Information from third parties

We may receive information from service providers, payment processors, analytics providers, authentication tools, or customers and business partners who use Mustard in connection with their operations.

3. How We Use Information

We may use information we collect to:

  • provide, operate, maintain, support, and improve the Mustard platform;

  • create and manage accounts;

  • process subscriptions, onboarding, and payments;

  • respond to inquiries, demos, and support requests;

  • communicate about product updates, service issues, security matters, and administrative notices;

  • provide onboarding, implementation, and customer success services;

  • secure the website and platform and detect, prevent, or investigate fraud, misuse, or unauthorized access;

  • analyze platform performance and usage trends;

  • comply with legal obligations and enforce our agreements;

  • develop internal business insights and operational improvements.

We do not sell customer personal data.

4. Customer Data

As between Mustard and its customers, customers generally retain ownership of the customer data they provide to or control through the platform, subject to the terms of any signed customer agreement.

Mustard may process customer data only as necessary to:

  • provide the platform and related services;

  • host, organize, normalize, transmit, and display data within the platform;

  • maintain and support the services;

  • secure the platform;

  • comply with law; and

  • perform other activities permitted under the applicable customer agreement.

5. How We Share Information

We may share information in the following circumstances:

  • with service providers that help us operate the website, platform, hosting, infrastructure, payments, analytics, communications, support, authentication, and related operations;

  • with contractors or advisors who need access to perform work on our behalf and are subject to confidentiality obligations;

  • with law enforcement, regulators, courts, or other parties when required by law or reasonably necessary to protect rights, safety, or property;

  • in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction;

  • with your consent or at your direction.

We do not sell or rent personal data to third parties.

6. Cookies and Tracking Technologies

We may use cookies, pixels, local storage, and similar technologies to:

  • keep users signed in;

  • remember preferences;

  • analyze traffic and usage;

  • improve functionality and performance;

  • support security and fraud prevention.

You can adjust your browser settings to block or delete cookies, but some features may not work properly if you do so.

7. Payments

Payments may be processed through third-party payment providers. We do not store full payment card details unless expressly stated otherwise. Payment information is handled according to the terms and privacy practices of the relevant payment provider.

8. Data Retention

We retain information for as long as reasonably necessary to:

  • provide the services;

  • maintain accounts and customer relationships;

  • comply with legal, tax, accounting, audit, or security obligations;

  • resolve disputes and enforce agreements;

  • preserve backups and security logs;

  • carry out legitimate business operations.

When information is no longer reasonably needed, we may delete it, de-identify it, or retain it in backup or archived form as permitted by law and our retention practices.

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, use, alteration, or disclosure.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If you believe your account or information has been compromised, contact us immediately.

10. Your Choices

Depending on your relationship with us and applicable law, you may be able to:

  • update account information;

  • request access to certain personal information;

  • request correction or deletion of certain personal information;

  • opt out of non-essential marketing communications;

  • manage cookie settings through your browser.

If you are an end user whose information is processed by one of our customers, you may need to contact that customer directly regarding certain requests related to customer-controlled data.

11. Children’s Privacy

Mustard is not directed to children under 18, and we do not knowingly collect personal information from children under 18.

12. International Use

If you access Mustard from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers operate.

13. Third-Party Services and Links

Our website or platform may contain links to third-party websites, services, or integrations. We are not responsible for the privacy or security practices of third parties.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may post the updated version on our website or platform and update the “Last updated” date above. Your continued use of the services after any update means the updated Privacy Policy will apply, subject to applicable law.

15. Contact Us

If you have questions about this Privacy Policy, please contact:

Mustard LLC
Email: [luke@getmustard.info]
Address: [Kokomo, IN]
Phone: [(317) 441-0806]